A few years ago, the ATMs (Automated Teller Machines) accepted cash and cheques in a provided envelope.
They took away the envelopes some time ago. If you want to feed the machine cash now, you do it without placing your money into the envelope. You just feed it directly into the slot.
This freaks me out.
I had a stash of cash from my jewelry sales I wanted to deposit, so went to the machine. It said to feed each item into the slot “one at a time”.
I had twenty bills…
So I fed the first one in, then tried to put the second one in right behind the first one but the slot slammed shut.
I checked for prompts on the screen and tried again.
So now I had two 20s deposited and another eighteen bills to go in.
Frustrated, I looked for someone to ask. They were all busy with customers.
I went to stand in line.
My issue was the “one at a time” instruction on the machine. Was I doing something wrong?
The lineup was long. And by long I mean five people with three more already with a teller at the counter.
After a couple of minutes, I noticed the line wasn’t moving.
After waiting five more minutes I felt like an idiot. Surely a University educated middle aged woman can figure out an ATM machine?
I debated if I should feed the whole stack in, and maybe film it or at least take pics, but by the time I got back to the ATM someone else was using it and I had errands to run so I skipped it.
I’ll go back on the way home, I figured but then forgot.
I pondered how unfamiliar (especially elderly) people handle these situations. With electronics driving our everyday lives more so now than pre-pandemic, there is no way around it. We have to get comfortable with automation.
At home, I googled, first the bank website, then YouTube.
A guy on YouTube filmed himself depositing $7 in singles (American money but deposited into my Canadian branch). He had his bills stacked and fed them in as a stack, not individually. He filmed the screen and the slot but not the instructions.
I know what I saw, what I read. It said one at a time.
Didn’t it? 🙃
Well maybe I’ll follow up on this post later with pictures. 🤪