The new boyfriend

I have a new boyfriend. 😉

He came over yesterday and spent an hour and a half with me. 💗

It was bliss, watching him do his thing. 😀

We started in the kitchen. 😯

I didn’t even have to participate that much, he did all the work, although I did utter the occasional encouraging comment at his technique. 😛

When it was all over, we moved to another location in the kitchen before relocating downstairs. The laundry room was beckoning. 😊

He left less than two hours after he arrived.

The question we all have now is this:

Am I satisfied? 😍

The answer, if you must know, lies with the Samsung fridge.

Ha. 😇

***

Okay, enough silliness. 😂

The longer, wordier story (which you all expect from me) is that we went back to the local appliance store in our ‘hood where we bought the appliances after the major renovation.

Turns out they’re out of business. Just selling off the last bit of stock. After 70 years in that exact location, the owner finally admitted defeat.

“Samsung is one of the worst,” he concurred with us.

Basically he stated that everything is corrupt, there are no scruples left in the  business, no one gives a shit about the customers, all they want is to take your money, and when the stuff breaks down, they just want you to throw it on a landfill and buy another one.

They’re not interested in fixing things. Nor are they interested in producing quality that doesn’t break down after a couple of years. Usually the day after the warranty expires.

This, ladies and gentlemen, is the real reason for pollution.

Ask yourself, how many times do people replace appliances in their lifetime? Big or small ones? What about electronics?

Maddening.

But, the about-to-be retired owner of the shop knew a repair guy he swears by.

“Call him,” he told us.

We chose to trust his instincts.

Cautiously but also optimistically.

We did ask what he heard about Samsung. Apparently shortly after we finalized the fridge purchase with him, Samsung’s reputation started to come to light. A year or so later I think he stopped selling their fridges.

“No one was happy,” he said. “Suppliers, parts manufacturers, customers, me…you name it.”

Sigh.

Anyway. This is how I met my new boyfriend. His name is Campbell, he’s the recommended repair man, and he was able to come over within 24 hours.

When we told him about our fridge symptoms he finished the sentence for us.

He knew exactly what we were doing (defrost every 3-4 weeks), and why, and described the noises we were hearing coming from the fridge. We had to do very little talking, that’s how accurately he understood the fridge’s issues.

Note: the ice maker is turned off. That part was the least of our issues. (Everyone who has an ice maker has issues.)

He said he knew exactly what needed to be done.

Let’s hope this is the last time. If this fails, the fridge is gone for good. And, more importantly, I will break up with him forever. 😪

Bonus: while he was here he looked at our dryer, had some part in his truck, installed it, and told us he tested the machine. It was running. The dryer isn’t a Samsung, I think it’s a Whirlpool, but it’s also much older so it was ‘due’ some wear and tear. I can accept this. Still, if it works now, life will suddenly become just a little bit less about laundry, for me. 🙂

I’ll do some laundry tomorrow and hope for the best.

#NeverBuySamsung #NoSamsungFridges #NoSamsungAppliances #HorribleSamsungCustomerService

35 thoughts on “The new boyfriend

  1. We hate Samsung too. Will never buy another product of theirs. We purchased a $4000 fridge from Samsung and the extended warranty. (I no longer buy any appliance without that special warranty.) we had repairman to our house 7 times in the first three years. We are on our third ice maker and have several “fixes” installed. The fixes were required because our kitchen flooded. Water from the fridge—and not from the water dispenser nor the ice maker. Gotta love it! I have about 7 months left on our warranty. So I’m expecting to have to purchase a new fridge this year.

    Liked by 1 person

      1. The worst of it was we had a whole passel of Samsung appliances. Don’t anymore though. As they broke and were unfixable or too expensive to fix we went with other companies. I’m not sure they’re any better but they aren’t Samsung. Btw, my Samsung oven exploded one Easter. No warranty on that.

        Liked by 1 person

  2. I thought the new boyfriend was going to be a dog. This was a disappointment for so many reasons. Although, a dog probably wouldn’t have helped your dryer. 🤷🏼‍♀️
    I have replaced more appliances over the years than I can count. Ugh.

    Like

  3. As long as your husband prescribes to the whole “what happens in the laundry room stays in the laundry room” thing, you kids knock yourselves out!

    Our oven is suddenly having issues. I’m going to call in an appliance person myself to see if it’s an easy fix.

    Liked by 2 people

  4. I’ve repaired my washing machine, dishwasher, and stove within the past 8 months. Also installed a new toilet too just for kicks. And because I have teen and college aged boys and well….flush power is important.

    Most of these you can do yourself (Youtube means there’s nothing you can’t fix,) for cheaper and faster. Some common hand tools (buy good ones you’ll have them forever,) and a little bit of common sense/creativity and you can do this.

    That said, good for you for repairing rather than replacing. Yes, everything is made to be disposable and it makes me sad.

    You’re not that helpless damsel in distress. I dare you to have the next repair be on you.

    Liked by 1 person

  5. That’s exactly why I hang onto my 20 year old Maytag fridge and stove even though I just did a kitchen reno and they look old and out of date! Most sales reps will tell you if you get five years out of a new one you’re lucky. I also have a 30 year old Maytag washer and dryer the repair man said to never get rid of either, they are workhorses. They’ve been repaired twice with a small part, but otherwise keep on going, as there’s nothing to break on them. All those new electronic parts are designed with a short shelf life.

    Liked by 1 person

  6. I feel the same about our HVAC guy. When you find a good person/company to do the stuff you can’t do yourself, you can’t help but fall in love. Especially after having broken up with so many others in the past.

    I have been watching your troubles with your fridge and I’m sitting over here quietly staring at mine waiting for it to start acting possessed after something like 8 years (honestly don’t remember when we got it) as it is also a Samsung. We have never had a single issue with it, so I’ve kind of been shocked at all the problems you’ve had. I’ve got my fingers crossed for you that this fixes everything.

    Liked by 1 person

    1. Problem is the bells and whistles. Our original, pre-reno fridge, also a Samsung, never had any issues. Still doesn’t out in the garage…

      Now we know.

      The new fridge was bigger, had 3 separate storage units, each run on separate computers. That was the issue.

      Liked by 1 person

  7. I was already to stay, “I knew she needed a boyfriend and was lookin’ but I gave you the benefit of the doubt! Funny. Samsung was the best company in Korea for an English Instructor to work with. Back in the 90’s they would pick up the teachers by a corporate car, house them in a beautiful apartment and gift them with wonderful presents. Then you stopped hearing about them but in the states, I always looked for Samsung. Interesting.

    Liked by 1 person

    1. The customer service for the fridge issue in the USA, based on two separate stories I’ve heard, is better than in Canada, but only slightly. My one time friend who lives in Chicago now, she said it was an 8 month ordeal but they finally got reimbursed for something that broke on their fridge.

      We fought for way more than 8 months and we got attitude and inactivity, and nothing more. They were actually quite rude. And when we went to head office, they shut us down before we even started.

      I am not impressed.

      Liked by 1 person

      1. Interesting. I still remember they offered the highest salaries in Asia for teachers. Right now, my husband takes care of servicemen and woman and for that, he is the better one as he deals with them well.They don’t seem to give him the run around. I once had an air conditioner guy try to talk me into a $1000 job. That didn’t happen but it sure entertained my neighbor!

        Liked by 1 person

  8. Built-in obsolescence is the design and engineering mantra of many global brands for obvious reasons. Not always. They are formidable manufacturers of consumer products that pride themselves on performance, longevity, quality, etc. My first generation iPad lasted about two good years then went to Shitsville. I’m on my 6th iPhone.

    Liked by 1 person

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